CentralReach and Autism Care Compliance
Q: Joe Giordano from TD Cowen asked what recent media reports on autism care hours mean for the rollout and necessity of CentralReach technology.
A: Neil Hunn, President and Chief Executive Officer, answered that CentralReach solutions ensure appropriate and auditable care, noting that their customer base is exceptionally compliant and that automation helps maintain clean provider records.
Fourth Quarter Guidance and 2027 Outlook
Q: Joe Giordano from TD Cowen asked if the fourth quarter exit rates are a fair starting point for 2027, specifically regarding Neptune and project-centric businesses.
A: Neil Hunn answered that while planning for next year is just beginning, the setup is generally constructive with encouraging recurring revenue run rates and AI momentum, though Neptune remains to be determined with a wider range of outcomes.
Deltek and Government Contracting
Q: Ria Naidu from Jefferies asked if the quarter gave them confidence in Deltek's transition and how they are thinking about Deltek for 2027.
A: Jason Conley, Executive Vice President and Chief Financial Officer, answered that it was a very good quarter for Deltek with strong cloud bookings and announced end of support for cost point on-prem solutions in the first quarter of 2028, creating a catalyst for migration.
M&A Environment
Q: Ria Naidu from Jefferies asked for incremental updates on the M&A environment and larger deals.
A: Neil Hunn answered that they look to next year with cautious optimism, noting that the pipeline tilts toward proprietary and proactive outreaches, and private equity pressures are gradually coming into reality.
Vertafore ARR and Value-Based Credits
Q: Terrell Tillman from Truist Securities asked how Vertafore's ARR growth is faring versus overall app software and whether value-based credits will take time to ramp.
A: Jason Conley answered that Vertafore's ARR growth is in line with the segment, and Neil Hunn added that the contracts are structured as recurring subscription revenue, with early adoption underway following recent general availability.
Deltek SaaS Transition
Q: Terrell Tillman from Truist Securities asked if license revenue could be a headwind in 2027 followed by accelerated recurring growth at Deltek.
A: Jason Conley answered that the timing of moving to the cloud is harder to predict because of different value propositions, but the timing of shifting their biggest maintenance base will eventually outstrip perpetual revenue.
AI Adoption, Appetite, and Model Strategy
Q: Brian Peterson from Raymond James asked which AI products are ramping faster than expected and how customer appetite and packaging are progressing.
A: Neil Hunn answered that customer interest is the highest he has seen in his career, with early adoption positive across CentralReach, Aderant, and SoftWriters, while navigating standard budget cycles and AI governance. Neil Hunn further addressed frontier models by stating that gross margins are positive, and they optimize for development and deployment speed using model routers to manage costs.
AI Go-To-Market Learnings and M&A Impact
Q: Faith Brunner from William Blair asked what challenges remain in scaling AI go-to-market strategies and how AI changes the definition of an attractive M&A target.
A: Neil Hunn answered that they have figured out pricing across the board, but must navigate selling AI alongside legacy software and managing corporate AI governance overlays. He added that for M&A targets, they ensure end customers are viable and that targets possess data rights, network effects, and configuration lock-in.
Share Buybacks and Free Cash Flow
Q: George Kurosawa from Citi asked about the pause in buyback activity and requested quantification and outlook for the Illumia ERP collection impact.
A: Jason Conley answered that buybacks were paused to preserve balance sheet optionality for M&A, and noted that Illumia's order-to-cash challenges from their January go-live are expected to normalize as they close out the year, with free cash flow per share tracking in line with debt growth.
AI Portfolio Penetration and Monetization Models
Q: Daniel Jester from BMO Capital Markets asked about the timeline for 100% portfolio AI penetration and the diversity of monetization models.
A: Neil Hunn answered that excluding non-software and fully automated diagnostic businesses, 100% of applicable companies have AI tools today. He outlined three monetization models: tokenized fixed budgets treated as recurring, straight consumption, and cloud add-on pricing.
TEP Segment Growth and Bolt-On EPS Impact
Q: Ken Wong from Oppenheimer asked about the drivers behind TEP growth deceleration and any EPS impact from recent bolt-ons.
A: Jason Conley answered that TEP deceleration is driven by Neptune softness and a mix shift toward mechanical meters with lower ASPs and margins, and noted that recent bolt-ons are slightly dilutive in the current quarter before synergies roll through next year.
AI Monetization Clarity and Neptune Demand
Q: Josh Tilton from Wolfe Research asked where AI monetization is visible today and whether Neptune mix pressures will persist into next year.
A: Neil Hunn answered that early monetization is visible in businesses like CentralReach and Aderant where bookings are heavily AI-related. Jason Conley added regarding Neptune that static pipeline demand from customers remains strong and is expected to become more favorable next year despite current timing uncertainties.
Neptune Market Conditions and Dynamics
Q: Brett Linzey from Mizuho asked for more color on Neptune market conditions, main puts and takes, and expected mix dynamics.
A: Neil Hunn answered that the North American water meter market is digesting a post-COVID super cycle decline following a surge, and noted that while static meters represent the long-term secular growth trend, the quarter saw pushed projects resulting in a dramatic mix shift toward mechanical meters.

