Net interest income and margin

Q: John McDonald from Truist Securities asked about the drivers of the net interest income outlook, loan growth, and deposit trends.

A: John Stern, Vice Chair and Chief Financial Officer, stated that fourth-quarter loan growth will remain strong with full-quarter impact from the Amazon small card book, deposits will continue to grow in consumer and small business, and net interest margin should increase by a similar amount next quarter.

Q: John McDonald from Truist Securities followed up on net interest margin drivers, specifically rising rates, fixed asset repricing, and deposit betas.

A: John Stern, Vice Chair and Chief Financial Officer, stated that the bank is shifting into asset sensitivity through C&I, commercial real estate, and card loans, approximately $10 billion of fixed-rate assets reprice per quarter at about a 125 basis point improvement, and deposit betas are assumed at about 50%.

Operating leverage and capital return

Q: Scott Siefers from TD Cowen asked about the balance between profitability improvement and investment for operating leverage.

A: John Stern, Vice Chair and Chief Financial Officer, noted that revenue growth is the fundamental driver of the increased operating leverage guide to 300 basis points, and Gunjan Kedia, Chairman and Chief Executive Officer, added that digital investments continue to provide ongoing productivity without forcing a trade-off.

Q: Scott Siefers from TD Cowen asked about the main factors for returning to share repurchases, including common equity Tier 1 build and TCE considerations.

A: John Stern, Vice Chair and Chief Financial Officer, explained that the third quarter had unique events like strong loan demand, the Amazon book, and rate moves, but the bank generated 33 basis points of capital after dividends and is watching loan demand, interest rates, and regulation to determine the timing of share repurchases.

Commercial loan demand and capital rules

Q: Manan Gosalia from Morgan Stanley asked about underlying corporate borrowing demand and commercial loan balances.

A: John Stern, Vice Chair and Chief Financial Officer, stated that core C&I growth was healthy and strong with some runoff in NDFI space, and Gunjan Kedia, Chairman and Chief Executive Officer, added that commercial real estate and residential mortgage are muted, but C&I demand is robust.

Q: Manan Gosalia from Morgan Stanley followed up on capital rules and whether stock buybacks could resume as soon as the fourth quarter.

A: John Stern, Vice Chair and Chief Financial Officer, stated that Basel III endgame could offer about a 5% improvement to risk-weighted assets, and combined with rates and loan growth, these factors will guide buyback timing.

Branch strategy and AI impact

Q: Ebrahim Poonawala from Bank of America asked about the national footprint strategy and the role of client centers versus traditional branches.

A: Gunjan Kedia, Chairman and Chief Executive Officer, explained that branches anchor high-quality relationships and branch investments are increasing to $300 million to densify within the footprint, while client centers are an interim answer for national presence in businesses like small business.

Q: Ebrahim Poonawala from Bank of America asked how much of broad-based C&I growth is linked to data center and AI CapEx.

A: John Stern, Vice Chair and Chief Financial Officer, replied that adjacent sectors like energy and telecom see some benefit, but growth is broad-based across retail, food and beverage, insurance, and small business.

Fee income and loan pricing

Q: John Pancari from Evercore ISI asked about trends in treasury management, corporate payments, and capital markets pipelines.

A: John Stern, Vice Chair and Chief Financial Officer, stated that corporate payments grew 19% year-on-year from new business and higher spending, treasury management is growing in the mid-single digits, and capital markets growth will continue with BTIG contributing about $200 million alongside legacy FICC.

Q: John Pancari from Evercore ISI asked about deposit pricing competition and loan pricing pressures.

A: John Stern, Vice Chair and Chief Financial Officer, stated that deposit and loan pricing trends are consistent and manageable, and C&I spreads remain stable despite some deals not meeting hurdle rates.

Fee guidance and 2027 net interest margin

Q: Kenneth Usdin from Autonomous Research asked for details on fourth-quarter fee guidance, equity gains, and the path to a 3% net interest margin in 2027.

A: John Stern, Vice Chair and Chief Financial Officer, stated that fourth-quarter fee growth will be impacted by higher mortgage rates and normalized other revenue of $125 million to $150 million, and a 3% net interest margin is achievable in 2027 through consistent asset repricing and mix improvement.

Credit quality and balance sheet optimization

Q: Christopher McGratty from KBW asked about credit impacts from higher rates in consumer and commercial customer segments.

A: John Stern, Vice Chair and Chief Financial Officer, stated that no changes or issues are seen on the consumer side with high spend and strong employment, commercial clients are well managed, and commercial real estate is being monitored closely.

Q: Christopher McGratty from KBW asked about additional balance sheet optimization opportunities.

A: John Stern, Vice Chair and Chief Financial Officer, noted that long-term debt fell a couple of billion dollars, home loan bank advances were repaid, and the investment portfolio was lowered to put more into cash.

BTIG acquisition and AI productivity

Q: Gerard Cassidy from RBC asked about cross-sell opportunities with the BTIG acquisition and overall interconnectedness.

A: Gunjan Kedia, Chairman and Chief Executive Officer, stated that the BTIG integration is going very well with good cultural fit, and deposit products connected to credit cards have been successful in improving the funding mix.

Q: Gerard Cassidy from RBC asked about future bolt-on acquisitions and depository acquisitions.

A: Gunjan Kedia, Chairman and Chief Executive Officer, reiterated that bolt-on acquisitions for local scale are favored, while organic strategies remain the primary focus for deposits.

Artificial intelligence and deposit sorting

Q: Mike Mayo from Wells Fargo asked how AI contributed to the operating leverage guide increase and how AI efficiency is achieved.

A: Gunjan Kedia, Chairman and Chief Executive Officer, stated AI is an important lever for productivity where models are optimized for cost and returns, while client-facing applications are approached with privacy and trust in mind.

Q: Mike Mayo from Wells Fargo asked about potential risks of AI cash sorting draining deposits from the industry.

A: Gunjan Kedia, Chairman and Chief Executive Officer, stated that no AI cash sorting agents have interacted with the bank yet, and deposits are anchored by meaningful value propositions rather than price alone.

Net interest margin sensitivity and regulations

Q: Erika Najarian from UBS asked if balance sheet optimization offsets liability sensitivity and whether Basel III endgame timing changes buyback plans.

A: John Stern, Vice Chair and Chief Financial Officer, stated that asset mix and fixed asset repricing are enough to offset deposit beta competition, and regulatory changes are monitored while capital base growth continues independently.

Loan portfolio weighting and efficiency ratio

Q: Benjamin Gerlinger from Citi asked how to think about the relative weighting and mix of loan categories going forward.

A: John Stern, Vice Chair and Chief Financial Officer, stated the bank will continue leaning into credit cards, C&I, and commercial real estate, which will gradually reduce residential mortgage to the mid-20s percentage of the mix over time.

Q: David Chiaverini from Jefferies asked about the efficiency ratio outlook and factors influencing the high versus low end.

A: John Stern, Vice Chair and Chief Financial Officer, stated the focus is on the mid-50s range, with Gunjan Kedia adding that the high end would be driven by robust capital markets growth and the low end by acceleration in AI productivity programs.